Syed Muhammad Fazal-e-Hasan from the Australian Catholic University in Sydney, published their findings in the Journal of Retailing and Consumer Services.
María Lucila Osorio Andrade from EGADE Business School, Mexico and Dr. QUT Professor Gary Mortimer, (pictured above) along with Dr. A QUT researcher has found that - in the post-COVID era – shoppers now seek functional and transactional value, rather than fun and social interactions when visiting a shopping centre.
